Thank you for the excellent service I recently received! The waterproofing of my basement seemed to be a monumental task with plumbing issues as well until I realized the professionalism of your company. I was fortunate to have met with your Field Supervisor in advance who addressed my questions and concerns along with quickly and patiently returning my many phone calls.
The day of the waterproofing, your technician further enhanced my confidence in Nelson Bros. Along with his obvious skill he was polite, courteous and always confident and positive – even when faced with unexpected problems. Both went above and beyond and were enhanced by support from others for parts and advice making it obvious your company’s team approach.
I thank you again and will certainly recommend Nelson Bros. for exceptional knowledge, expertise and most of all professionalism and commitment to quality for customer service and satisfaction.
I am pleased to say that I have been a customer of Nelson Brother’s Plumbing for many years now. Every time I utilize your services, I have an excellent experience. I just wanted to express my gratitude to your employees that assisted me in my last business encounter with your company. I would like to personally just say thank you for being cost effective and customer service oriented.
My wife and I wish to thank you and your staff for the wonder work you did for us in October 2007. In a time when we were very distraught on the decisions we had to make regarding our drainage system, you helped alleviate those fears. I know you’re probably thinking that “this is what we do”, we were still faced with which company to use and who to trust. We see your red-trucks drive by our house on daily basis, sometimes even more than once, and never though about calling your company. Well, we are certainly glad we did. My wife felt a real ‘peace’ when you showed up unexpectedly to assess the situation.
So once again, please thank your guys for us as they did very professional – clean work!
I want to say Thank You for the service I’ve received from you company this spring. On three separate occasions I’ve had to call Nelson Bros. for three separate issues. In each instance, the person taking the call was courteous and caring, the plumber arrived when promised, assessed the job quickly and fixed the problem at the price quoted to me. All three of the plumbers were courteous and considerate of me and my home.
I just wanted you to know how much I appreciate the professionalism I experienced in dealing with Nelson Bros.
Sewer & Plumbing, Inc.
This past week I had a major plumbing job done by your company in my home on Woodward Heights. One of your employees completed the job on Saturday. I just wanted to let you know I was very impressed with the way he handled the work. He was very polite and when he was through, he explained and showed us what he had done to resolve the problem. His work was very professional and I was impressed with how well he cleaned up the work site after the job was complete. Please let him know that we appreciated his work and felt he did a good job.
I want to let you know how much I appreciated the professionalism, and customer oriented approach, by an employee on your staff. Your service technician displayed professionalism, focus on the customer, and pride in his job. Most important, he listened to my concerns and kept me educated during his work progress. The bottom line is that I am a VERY SATISFIED customer, and will call Nelson Bros. again for the work I will surely need done in the future!
I am writing to tell you that I think your business is outstanding. The people setting up the appointment on the phone were friendly and helpful and did a fantastic job. My technician also did a fantastic job, very friendly, and went beyond what was expected. I was very pleased and, for once, felt like customer service was number-one. Thank you so much and rest assured the next time I need anything done, I will be calling your company.
It is reassuring to know that I can call you from a distance for your professional advice and know you are always there to take care of things. I certainly appreciated your quick response today.
The repairman you sent was excellent! He explained every step of the repair process and ended up replacing our upstairs shower assembly at a price much less than three other companies quoted. We love the new shower. There should be more people like you!